Client Care Specialist
Company Overview
Tampa Bay Vets is a busy, AAHA accredited animal hospital practice with 7 locations in Tampa, FL. We pride ourselves on practicing the best quality medicine for our patients.
We are in the forefront of medical technology, providing:
Health/Wellness
Endoscopy
Cold Laser Therapy
Ultrasound
Acupuncture
Digital Radiography
Advanced Surgeries and
Physical Rehabilitation services.
We are looking for team members to join our family! We encourage professional growth and learning and have a great benefits package that reflects this! We have board certified DVM's and certified technicians on staff!
Job Summary
We are looking for a dedicated and caring Client Care Specialist. Our Client Care Specialists provide the first impression of the hospital to clients and patients. They must be friendly, able to create relationships, professional and courteous, and capable of handling many tasks at once with many interruptions.
Job responsibilities
Perform opening procedures, clerical tasks involve typing, phone use, computer software use, use of checklists
Greet clients and patients in a professional, upbeat and friendly manner
Cash handling, credit card processing, client identity protection
Reconcile invoices and money at day-end according to protocol- cash handling
Maintain medical records and check for completeness, advanced level medical record keeping
Answer telephone calls by the 3rd ring
Schedule appointments for the best flow for each day, use of deductive logic
Schedule boarding and grooming appointments
Call & confirm appointments and track no-shows
Handle miscellaneous correspondence/faxes/emails/mail/texts
Present invoices, receive payment and prepare estimates
Assist clients in any way needed (carrying food, pets, etc..)
Handle emergency situations with calmness and tact
Qualifications and Skills
Attention to detail
Ability to multitask and take initiative
Ability to work in stressful situations while making sound decisions
Excellent Customer service skills
Excellent prioritization and efficiency
Must be able to lift patients up to 40 pounds alone, and patients over 50 pounds with assistance
Benefits and Perks
Higher than normal pay ranges with incentives using a Pay for Performance compensation system
401K
Medical, Dental, Vision and Supplemental Insurance
Paid Time Off
Continuing Education allowance
Uniform allowance
Employee pet care benefit
Tuition Reimbursement for Veterinary Technician school
Professional development