Client Care Specialist

Company Overview

Tampa Bay Vets is a busy, AAHA accredited animal hospital practice with 8 locations in the Tampa, FL area. We pride ourselves on practicing the best quality medicine for our patients.

We are in the forefront of medical technology, providing:

Health/Wellness

Endoscopy

Cold Laser Therapy

Ultrasound

Acupuncture

Digital Radiography

Advanced Surgeries and

Physical Rehabilitation services.

We are looking for team members to join our family! We encourage professional growth and learning and have a great benefits package that reflects this! We have board certified DVM's and certified technicians on staff!

Job Summary

We are looking for a dedicated and caring Client Care Specialist. Our Client Care Specialists provide the first impression of the hospital to clients and patients.  They must be friendly, able to create relationships, professional and courteous, and capable of handling many tasks at once with many interruptions. 

Job responsibilities

Perform opening procedures, clerical tasks involve typing, phone use, computer software use, use of checklists
Greet clients and patients in a professional, upbeat and friendly manner
Cash handling, credit card processing, client identity protection 
Reconcile invoices and money at day-end according to protocol- cash handling
Maintain medical records and check for completeness, advanced level medical record keeping
Answer telephone calls by the 3rd ring
Schedule appointments for the best flow for each day, use of deductive logic
Schedule boarding and grooming appointments
Call & confirm appointments and track no-shows
Handle miscellaneous correspondence/faxes/emails/mail/texts
Present invoices, receive payment and prepare estimates
Assist clients in any way needed (carrying food, pets, etc..)
Handle emergency situations with calmness and tact
 

Qualifications and Skills

Attention to detail
Ability to multitask and take initiative
Ability to work in stressful situations while making sound decisions
Excellent Customer service skills
Excellent prioritization and efficiency
Must be able to lift patients up to 40 pounds alone, and patients over 50 pounds with assistance

Benefits and Perks

Higher than normal pay ranges with incentives using a Pay for Performance compensation system
401K
Medical, Dental, Vision and Supplemental Insurance
Paid Time Off
Continuing Education allowance
Uniform allowance
Employee pet care benefit
Tuition Reimbursement for Veterinary Technician school
Professional development